At Ivory , we always strive to ensure your complete satisfaction with your experience. Therefore, we offer a flexible and easy exchange and return policy for your convenience.
Exchange and return terms:
- Duration :
- The customer has the right to request a replacement or return within 14 days from the date of receiving the product.
- Product condition :
- The product must be in its original condition, unused, and unwashed.
- All original tags must be attached to the product, including the original packaging.
- Products that are not returnable or exchangeable :
- Indoor products (such as underwear) to maintain health and safety standards.
- Products damaged due to misuse by the customer.
Replacement and return steps:
- Contact our customer service team via [add contact method: email or phone number].
- Provide the order number and details of the product to be exchanged or returned.
- The request will be reviewed and you will be provided with instructions for returning the product.
- After we receive the product and check its condition, we will:
- In case of replacement : the replacement product will be sent within 5-7 working days.
- In case of return : The amount will be returned to the original payment method within 7-14 business days.
Replacement and return fees:
- In the event of a defect in the product or an error by the company in sending the order : all shipping costs are covered by the store.
- In other cases : The customer bears the shipping costs back and forth.
Additional notes:
- Please keep your purchase receipt to facilitate the exchange or return process.
- If you have any further questions, please contact us immediately and our team will be happy to assist you.
Our goal is to ensure your comfort and complete satisfaction with your shopping experience with us!
